Dashboard Login Failure - Postmortem
Summary:
The system experienced a performance reduction that resulted in slower API response times and an unresponsive front-end dashboard. As a result, users encountered delays when interacting with the dashboard and during API calls.
Resolution:
Our team identified the issue immediately and initiated an incident response. A hot fix addressing the root cause was developed, tested, and deployed the same day to restore normal service.
Next Steps:
We are conducting a deeper review of how our systems interact with the database to identify opportunities for long-term optimization and to prevent similar issues in the future.