Degraded Categorization of non-English Websites

Incident Report for DNSFilter

Resolved

Categorization of non-English websites has returned to normal operation. This incident is now resolved.

Posted Oct 02, 2023 - 15:52 EDT

Monitoring

Our team has deployed an update to address the degraded performance with new categorizations of non-English websites. We are continuing to monitor system performance.

DNS query performance and API performance remain at normal levels.

Posted Oct 02, 2023 - 14:37 EDT

Update

Our team is continuing to prepare a fix to address the issue of degraded performance with new categorizations of non-English websites.

Reach out to our support team at support@dnsfilter.com if you need any assistance.

DNS query performance and API performance remain at normal levels.

Posted Oct 02, 2023 - 12:06 EDT

Identified

We have identified the issue causing degraded performance with new categorizations of non-English websites. Our team is preparing to deploy a fix.

Reach out to our support team at support@dnsfilter.com if you need any assistance.

DNS query performance and API performance is normal.

Posted Oct 02, 2023 - 10:45 EDT

Investigating

We are investigating an issue with our translator, which effects new categorizations of non-English websites.

DNS query performance and API performance is normal.

Posted Oct 02, 2023 - 10:14 EDT

This incident affected: Webshrinker (Webshrinker Categorization Engine).