DNSFilter Dashboard Timeout Issue - Resolved

Incident Report for DNSFilter

Resolved

Incident Summary
Sessions in the DNSFilter user interface were found to not be automatically refreshed resulting in users getting logged out and having to re-authenticate after a period of time. The issue was identified as part of a recent configuration update in our ongoing efforts to enhance security and streamline authentication processes. As soon as the issue was identified, a further update was made and has restored normal authentication functionality for all affected users.

Posted Sep 10, 2024 - 10:58 EDT

Update

We are continuing to investigate this issue.

Posted Sep 10, 2024 - 10:00 EDT

Investigating

Our engineering team is currently investigating an issue which is causing the DNSFilter dashboard to timeout for users who are using MFA. Updated status will be provided as soon as possible.

DNS filtering is operating normally.

Posted Sep 10, 2024 - 09:58 EDT

This incident affected: Dashboard (Front End UI).