Primary Anycast IP

Reports of DNS timeout issues

Resolved

Issue was due to ISP outages for a subset of customers and was not related to DNSFilter. Resolved.

Monitoring

Our engineers have determined that the issue this morning was not related to DNSFilter. Some customers were affected by a temporary service degradation of their ISP.

Investigating

Our engineers have determined that only a small subset of customers have been impacted and suspect internet service provider issues. Our secondary DNS Anycast network continues to operate normally.

Investigating

We have received reports from UK and North America.

Investigating

We are receiving reports of timeouts to DNS1 (103.247.36.36). We are investigating the issue. DNS2 (103.247.37.37) unaffected at this time.